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Terms and Conditions for Your hkb77 Account

These terms set out what you agree to when you open an account on hkb77 and use our services — including deposits via DANA, OVO, or GoPay, access to the lobby, and any interactions with our support team.

Account eligibility rulesDANA, OVO, GoPay deposit termsWithdrawal and verification stepsAccount suspension conditionsApplicable law and jurisdiction
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hkb77 Terms and Conditions for Your hkb77 Account
TERMS CONTACT

How to Reach Us About These Terms

If any clause in these terms is unclear, or if you need to raise a concern about your account status, our support team is available around the clock. You can reach us through live chat directly inside the lobby, via the email address shown in your account dashboard, or through our WhatsApp line for quicker account-specific queries. When contacting us about a terms matter, have your registered account ID and the payment method you used — DANA, OVO, or GoPay — ready so we can verify your identity and respond faster.

Live Chat Available around the clock inside the lobby. Start a chat from the support icon on the bottom of the page. Have your account ID ready so the team can pull up your record without delay.
Email Support Send a detailed query to the address shown in your account dashboard under Contact Us. For terms-related matters, include your registered name, account ID, and the specific clause you are asking about.
WhatsApp Line For faster responses on account access or payment disputes — DANA, OVO, or GoPay transactions — use the WhatsApp number listed in the Help section of your account. Response times are typically shorter here for active accounts.
ACCOUNT PROTECTION

How We Handle Your Data and Account Security

Account security and data handling are built into how hkb77 operates, not bolted on after the fact. We use SSL encryption across all pages, including the deposit flow for DANA, OVO, and GoPay. Account credentials are stored in hashed form and are never shared with third parties outside of what is required for payment processing or legal compliance. Here is a breakdown of the key practices that apply to your account under these terms.

Data Retention

We keep account records, transaction logs, and identity verification documents for as long as your account is active and for the period required under applicable law after closure. You can request a summary of the data we hold by contacting our support team through live chat or email.

Cookie Use

We use session cookies to keep you logged in across the lobby, and analytics cookies to understand how the account flow is used. You can manage cookie preferences through your browser settings at any time. Disabling cookies may affect login persistence and lobby performance.

Account Security Steps

When you log in from a new device, we send a one-time verification code to your registered number or email. This OTP step applies every time the system detects an unfamiliar device — including switching between your phone and a browser on a different network in Batam or anywhere else in Indonesia.

Payment Verification

Withdrawals are processed only to the e-wallet registered to your account — DANA, OVO, or GoPay — and only after identity verification is complete. If the name on your e-wallet does not match your account registration, the withdrawal will be held until the discrepancy is resolved through our support team.

Who to Contact for Data Requests

To request access to, correction of, or deletion of personal data we hold on your account, submit your request through the email contact in your account dashboard. Include your full registered name and account ID. We aim to acknowledge data requests within a reasonable period under applicable privacy obligations.

Account Closure and Data

When you close your account, we stop processing new transactions immediately. Existing data is retained for the period required by law. Requests to accelerate data deletion after closure are handled case by case and depend on whether outstanding transaction records are still under a legal hold period.

Common Questions About Our Terms and Conditions

These questions cover the scenarios we hear about most often — account eligibility, payment rules, data access, account closures, and what to do when something is unclear. If your question is not answered here, reach us through live chat or the email address in your account dashboard.

Account registration is open to individuals in regions where access is permitted under local law. You must be of legal age in your jurisdiction, use an e-wallet or payment method registered in your own name — DANA, OVO, or GoPay — and provide accurate identity details during registration. Accounts opened with false information may be suspended pending review.

We notify you of material changes through your registered account via on-screen notification or email. The updated terms take effect from the date stated in the notification. If you continue to use the account, deposit via GoPay or OVO, or access any part of the lobby after that date, that counts as acceptance of the revised terms.

No. All deposits must come from a DANA, OVO, or GoPay account registered in your own name. Sending funds from a third-party wallet — even a family member's — is a breach of these terms and may result in the transaction being held or your account being flagged for review until the ownership is verified.

Send a written request to the email address listed in your account dashboard under Contact Us. Include your full registered name and account ID. We will acknowledge the request and provide the relevant data summary within the period required under applicable data obligations in your region.

Accounts may be suspended if we detect multiple registrations from the same person, identity mismatches between your account and your DANA, OVO, or GoPay wallet, activity that suggests policy violations, or requests from regulatory authorities. We will notify you by email and give you the opportunity to respond before a permanent closure is actioned.

Contact our support team through live chat or email and request account closure. We will confirm your identity, process any pending withdrawal to your registered e-wallet, and close the account within a reasonable period. After closure, your data is retained for the legally required period; you can request deletion of non-mandatory records separately.

The same account terms apply across Indonesia — whether you are accessing the lobby from Yogyakarta, Batam, or anywhere else. What may differ is whether certain services or game categories are available based on local law in your specific region. Where local law restricts access, those restrictions take precedence over what the platform technically offers.

Disputes arising from these terms are subject to the applicable law in the jurisdiction specified in the full legal text. We aim to resolve account and transaction issues through our support channels before any formal process. If you believe your account has been handled incorrectly, contact us first via live chat or email so we can investigate.

We can update these terms at any time, but we always notify registered account holders before changes take effect. We do not change terms retroactively without notice. If you disagree with a proposed change, you should stop using the account and request closure before the effective date of the revised terms.

Raise the dispute directly with our support team through live chat or the account dashboard email. Provide the transaction date, the e-wallet used, and the amount. We cross-check with payment processor records and respond with findings. If the error is on our side, correction is applied to your account balance directly — no need to go through your e-wallet provider separately first.

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